Good Business Process
In very simple terms, a good business process achieves the desired goals in an efficient and effective manner with as little latency as possible. In terms of B2B, the possible goals leading to better business performance and practice include:
Increased customer focus;
Increased process improvement;
Better supplier relationships;
Increased people improvement;
Better information use; and
One of the key characteristics of a good business process is continuous improvement in the final objective of seamless B2B integration and zero latency to promote efficient practices. All the economic and performance indicators point to the benefits of going down the path of continuous improvement. Continuous improvement implies changing the performance of an organization to achieve, sustain and eventually reach the best practices in business processes as they relate to B2B. Here, best practice is the term used for management and operational practices that are more effective and efficient when compared to equivalent practices in other organizations.
A good business process is designed around three types of activities required for continuous improvement:
1. Advanced concepts — Big-step improvements encompassing strategic initiatives, major projects and key business process innovations.
2. Incremental improvement — Small-step improvements undertaken continuously by cross-functional or natural work teams as part of their normal day-to-day activities and job functions.
3. Quality assurance — Establishes a sustainable base and standardizes process improvement, by rewriting procedures and conducting training in the new way of operation, so that any improvements that are made to the system are not lost over time but remain as standard operating practice.