Harvard Business School Working Knowledge

Fintech's Game-Changing Opportunities for Small Business

Wed, 04/03/2019 - 00:00
In the new book "Fintech, Small Business, & the American Dream," Karen Mills describes how technology is opening up new capital for entrepreneurs. Around the corner: The transformative benefits of AI and big data.by Martha Lagace9183Karen Mills123725Book

Learning or Playing? The Effect of Gamified Training on Performance

Wed, 04/03/2019 - 00:00
Is games-based training effective? This study at a large professional services firm adopting a gamified training platform showed the training helps performance when employees are already highly engaged, and harms performance when they’re not.by Ryan W. Buell, Wei Cai, and Tatiana Sandino9188Ryan W. Buell320524Wei Cai776075Tatiana Sandino10699Working Paper Summaries

New Research and Ideas, April 2, 2019

Tue, 04/02/2019 - 00:00
Dina Gerdeman9185First Look

Managerial Quality and Productivity Dynamics

Tue, 04/02/2019 - 00:00
Which managerial skills, traits, and practices matter most for productivity? This study of a large garment firm in India analyzes the integration of features of managerial quality into a production process characterized by learning by doing.by Achyuta Adhvaryu, Anant Nyshadham, and Jorge Tamayo9187Jorge Tamayo1063486Working Paper Summaries

Does Our Bias Against Federal Deficits Need Rethinking?

Mon, 04/01/2019 - 00:00
Not everyone thinks federal budget deficits are bad. Say hello to Modern Monetary Theory, where red ink primes the economic engine and underwrites social good. Or does it? asks James Heskett.by James Heskett9180James L. Heskett6842What Do You Think?

Will Startup Fishbowl Become the Social Media App for Your Industry?

Wed, 03/27/2019 - 00:00
Re: Leslie K. John9178Leslie K. John589473Cold Call Podcast

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Tue, 03/26/2019 - 00:00
Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful. This study finds that customer anxiety during SST transactions can reduce customers’ trust in the service provider, but pperational design choices may help.by Michelle A. Shell and Ryan W. Buell9181Michelle A Shell701117Ryan W. Buell320524Working Paper Summaries

New Research and Ideas, March 26, 2019

Tue, 03/26/2019 - 00:00
Let’s work together ... Does biometric technology improve health care? ... How companies respond to takeover threats.Dina Gerdeman9179First Look

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities

Tue, 03/26/2019 - 00:00
Organizations increasingly rely on engagement with external communities of contributors. This paper explores transitions to a managed-ecosystem governance mode and its implications for strategy and innovation. To be successful, firms must develop the capabilities to shepherd communities, leverage without exploiting them, and share intellectual property rights.by Elizabeth J. Altman, Frank Nagle, and Michael Tushman9182Frank Nagle566431Michael L. Tushman6584Working Paper Summaries

The Secret Life of Supply Chains

Mon, 03/25/2019 - 00:00
While US policymakers and politicians focus on reviving the manufacturing sector, Mercedes Delgado and Karen unearth a source of better jobs hidden in plain sight. Call it the supply chain economy.by Michael Blanding9176Karen Mills123725Research & Ideas

Advancing Computational Biology and Bioinformatics Research Through Open Innovation Competitions

Thu, 03/21/2019 - 00:00
Crowdsourcing is a way for many individuals to address a common problem. This paper describes the design and outcomes of three crowdsourcing contests focused on algorithms for 1) clustering antibody sequences, 2) imputing gene expression measurements, and 3) performing fast queries on a particular dataset. Innovation through contests greatly improved the solutions available.by Blasco, Andrea, Michael G. Endres, Rinat A. Sergeev, Anup Jonchhe, Max Macaluso, Rajiv Narayan, Ted Natoli, Jin H. Paik, Bryan Briney, Chunlei Wu, Andrew I. Su, Aravind Subramanian, and Karim R. Lakhani9177Karim R. Lakhani240491Working Paper Summaries

The Ferrari Way

Thu, 03/21/2019 - 00:00
Secretive sports car maker Ferrari opens up to Professor Stefan Thomke about how it has achieved success—by bucking industry trends.by Michael Blanding9172Stefan H. Thomke6566HBS Case

Gender-Diverse Companies Thrive Only Where Diversity is Embraced

Wed, 03/20/2019 - 00:00
Researchers have produced murky, conflicting results about whether gender-diverse companies perform better than those managed mostly by men. Letian Zhang offers new insight that explains why.by Sean Silverthorne9174Letian Zhang1047757Research & Ideas

In the Shadows? Informal Enterprise in Non-Democracies

Wed, 03/20/2019 - 00:00
With the informal economy representing a third of the GDP in an average Middle East and North African country, why do chronically indebted regimes tolerate such a large and untaxed shadow economy? Among this study’s findings, higher rates of public sector employment correlate with greater permissibility of firm informality.by Kristin Fabbe, Allison Spencer Hartnett, and Steve L. Monroe9175Kristin E. Fabbe772456Working Paper Summaries

New Research and Ideas, March 19, 2019

Tue, 03/19/2019 - 00:00
Good relationships have meaningful rituals ... Game-changing negotiation tips ... How managers can encourage better productivity.Dina Gerdeman9173First Look

Stuck in Commuter Hell? You Can Still Be Productive

Mon, 03/18/2019 - 00:00
Commuters who listen to music or browse social media might be increasing their chance of a stressful workday. Research by Francesca Gino and colleagues offers better ways to cope with a bad commute.by Dina Gerdeman9170Francesca Gino271812Research & Ideas

How Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand

Thu, 03/14/2019 - 00:00
Re: Geoffrey G. Jones9167Geoffrey G. Jones24276Cold Call Podcast

Ignore This Advice at Your Own Peril

Wed, 03/13/2019 - 00:00
Refusing to act on advice from a respected colleague or mentor can backfire and damage your working relationship, a new study says. Hayley Blunden explains the career implications of seeking counsel from others.by Dina Gerdeman9165Hayley Blunden743120Leslie K. John589473Francesca Gino271812Alison Wood Brooks684820Research & Ideas

The Consequences of Invention Secrecy: Evidence from the USPTO Patent Secrecy Program in World War I

Wed, 03/13/2019 - 00:00
Information plays a critical role in technological progress, yet many inventors opt for trade secrecy to protect their intellectual property. This paper studies the myriad repercussions of concealing new inventions through the lens of a systematic and sweeping invention secrecy policy implemented by the USPTO during World War II.by Daniel P. Gross9171Daniel P. Gross772591Working Paper Summaries

New Research and Ideas, March 12, 2019

Tue, 03/12/2019 - 00:00
Dina Gerdeman9166First Look