Harvard Business School Working Knowledge

For Better Ideas, Bring the Right People to the Brainstorm

Wed, 10/09/2019 - 00:00
Better ideas emerge when extroverts and people open to new experiences put their heads together, according to research by Rembrand M. Koning. But what about introverts?by Michael Blanding9326Rembrand M. Koning876389Research & Ideas

How Companies Can Make Up with (Very) Unhappy Customers

Mon, 10/07/2019 - 00:00
It happens to the best of companies. One fine day a public relations nightmare explodes and shatters your hard-won trust with customers. What should you do next?by Sean Silverthorne9294Sharpening Your Skills

Soul and Machine (Learning)

Fri, 10/04/2019 - 00:00
This paper argues with examples and predictions that while marketing science theory, engineering, and machine learning capabilities are changing the way we think about marketing, true advances will come when marketing managers know when to trust the machine and when to trust their instincts.by Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano et al.9324Working Paper Summaries

The Value Potential of New Business Models

Wed, 10/02/2019 - 00:00
A business model determines the opportunity’s value creation potential and suggests how the resulting value might be distributed among participants pursuing that model. Strategists need to understand the interaction of elements of the job to be done and asset configuration in order to create differing strategic prescriptions.by David J. Collis9322David J. Collis6660Working Paper Summaries

The Limitations of Dynamic Capabilities

Wed, 10/02/2019 - 00:00
This paper explains the role dynamic capabilities play in competitive advantage, identifies conditions that make them valuable, and describes two types and various levels of the phenomenon.by David J. Collis and Bharat Anand9323David J. Collis6660Bharat N. Anand6410Working Paper Summaries

Can Gimlet Turn a Podcast Network into a Disruptive Platform?

Wed, 10/02/2019 - 00:00
Professors John Deighton and Jeffrey Rayport discuss how two former public radio producers launched the Gimlet Media podcast network, entering the last frontier of digital media. How can they turn a content supplier into a disruptive platform?Re: John A. Deighton, Jeffrey F. Rayport9321John A. Deighton6446Jeffrey F. Rayport6536Cold Call Podcast

What Grade Would You Give Walmart CEO Doug McMillon?

Wed, 10/02/2019 - 00:00
The Business Roundtable proposes that companies be judged on a much higher standard than the traditional "maximize shareholder value." James Heskett asks, is Walmart's recent response to gun violence a sign of things to come?by James Heskett9320James L. Heskett6842What Do You Think?

Book Excerpt: Why a Volume on Race, Work, and Leadership

Mon, 09/30/2019 - 00:00
In this excerpt from Race, Work, & Leadership: New Perspectives on the Black Experience, the authors discuss the deterioriating state of race relations in the US.9318Book

Comments on Macri's Macro by Federico Sturzenegger

Mon, 09/30/2019 - 00:00
Rafael Di Tella analyzes a paper by Federico Sturzenegger, the Governor of the Central Bank of Argentina under President Mauricio Macri, detailing the country’s efforts to stabilize the economy following 12 years of a populist administration.by Rafael Di Tella9319Rafael M. Di Tella6448Working Paper Summaries

6 Steps to Building a Better Workplace for Black Employees

Mon, 09/30/2019 - 00:00
To support black employees, business leaders must challenge biases and help employees be themselves, says a new book co-edited by Anthony J. Mayo.by Dina Gerdeman9317Book

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

Thu, 09/26/2019 - 00:00
Almost 1 million Rohingya refugees are sinking deeper into despair while sitting idle in a camp they can’t easily leave. But the opportunity to work might provide a resource more scarce than cash: hope. Research by Reshmaan N. Hussam.by Danielle Kost9313Reshmaan N. Hussam952941Research & Ideas

Corporate Purpose and Firm Ownership

Wed, 09/25/2019 - 00:00
This study shows that corporate purpose varies greatly according to the nature of firm ownership, and these differences can be least partly explained by the choices and compensation of the CEOs.by Claudine Gartenberg and George Serafeim9316George Serafeim15705Working Paper Summaries

The Economic Cost of Physician Burnout

Wed, 09/25/2019 - 00:00
Doctor burnout takes a toll on physicians and patient care, but there is another cost to be accounted for, says Joel Goh.by Michael Blanding9315Joel Goh731200Research & Ideas

The Impact of Regulation on Strategic Positioning: Self-Regulation in the RTE Cereal Industry

Tue, 09/24/2019 - 00:00
This study examines the responses and performance impacts resulting from industry self-regulation to improve the nutritional content of children’s cereals. Dynamic links between product positioning and product brand equity resources are explored.by Young Hou and Dennis Yao9314Young Hou766768Dennis A. Yao209495Working Paper Summaries

Do National Security Secrets Hold Back National Innovation?

Tue, 09/24/2019 - 00:00
It's a paradox about innovation. Inventors want to keep secret the inner workings of their most commercial technologies, while technological progress relies on transparency. Daniel Gross looks to the secrets of WW II for insights.by Kristen Senz9311Daniel P. Gross772591Research & Ideas

Solving the Riddle of How Companies Grow Over Time

Fri, 09/20/2019 - 00:00
Can company growth rates persist over long periods of time? A new study of long-lasting enterprises might make CEOs rethink their strategies, says Gary Pisano.by Michael Blanding9312Gary P. Pisano6530Research & Ideas

WeWork—The IPO That Shouldn’t?

Wed, 09/18/2019 - 00:00
WeWork's IPO has been one of the most debated in recent memory. But the real controversy, says Nori Gerardo Lietz, is what is contained in the company's prospectus.by Nori Gerardo Lietz9309Nori Gerardo Lietz447849Op-Ed

Using Models to Persuade

Wed, 09/18/2019 - 00:00
“Model persuasion” happens when would-be persuaders offer receivers a streamlined way of understanding data they already know, especially when the data is open to interpretation. Using examples from finance, politics, and law, the authors find that truthtellers do not eliminate the impact of misleading persuasion because wrong models may better fit the past than correct models.by Joshua Schwartzstein and Adi Sunderam9310Joshua R. Schwartzstein564091Adi Sunderam333538Working Paper Summaries

Female Inventors and Inventions

Wed, 09/18/2019 - 00:00
Does the gender of inventors make a difference for who benefits from their inventions? An analysis by Rembrand Koning and colleagues shows that research teams with women were more likely to produce patents addressing women’s health conditions.by Rembrand Koning, Sampsa Samila, and John-Paul Ferguson9305Rembrand M. Koning876389Working Paper Summaries

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Tue, 09/17/2019 - 00:00
Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Professor Amy Edmondson discusses getting an organization into the “High Performance Zone” by creating an environment of psychological safety and high accountability.Re: Amy C. Edmondson9308Amy C. Edmondson6451Cold Call Podcast