Harvard Business School Working Knowledge

Working (From Home) During a Crisis: Online Social Contributions by Workers During the Coronavirus Shock

Fri, 04/03/2020 - 00:00
This study shows that people working from home (WFH) make more online contributions to socially helpful topics, yet face higher psychic costs and anxiety about time constraints. Managers might consider giving WFH workers more temporal flexibility to deal with time constraints during this crisis.by Prithwiraj Choudhury, Wesley W. Koo, and Xina Li9449Prithwiraj Choudhury327154Working Paper Summaries

Strategic Foresight as Dynamic Capability: A New Lens on Knightian Uncertainty

Thu, 04/02/2020 - 00:00
Creating strategy under conditions of uncertainty is not easy, so many managers rely on a single analogy to past experience to guide their decisions. This paper argues, by contrast, that imagining multiple possible futures can be a more useful guide to uncertainty.by J. Peter Scoblic9448Working Paper Summaries

What Are Lessons for Leaders from This Black Swan Crisis?

Thu, 04/02/2020 - 00:00
Is it possible to prepare for a Black Swan event like COVID-19? What are the lessons for leaders in today's pandemic? asks James Heskett.by James Heskett9447James L. Heskett6842What Do You Think?

Controlling the Emotion of Negotiation

Tue, 03/31/2020 - 00:00
Re: Leslie K. John9443Leslie K. John589473Cold Call Podcast

The New Rules for Remote Work: Pandemic Edition

Mon, 03/30/2020 - 00:00
Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future.by Dina Gerdeman9445Lakshmi Ramarajan496799Julia B. Austin873098Prithwiraj Choudhury327154Tsedal Neeley438575Coronavirus

Readers Ask: I Need Tips for Working at Home

Mon, 03/30/2020 - 00:00
Working at home brings with it confusing new rules of conduct. Remote work expert Prithwiraj Choudhury answers questions from our readers.by Kristen Senz9446Prithwiraj Choudhury327154Coronavirus

Novel Risks

Fri, 03/27/2020 - 00:00
Companies can manage known risks by reducing their likelihood and impact. But such routine risk management often prevents them from recognizing and responding rapidly to novel risks, those not envisioned or seen before. Setting up teams, processes, and capabilities in advance for dealing with unexpected circumstances can protect against their severe consequences.by Robert S. Kaplan, Dutch Leonard, and Anette Mikes9444Robert S. Kaplan6487Herman B. Leonard271872Working Paper Summaries

7 Leadership Principles for Managing in the Time of Coronavirus

Thu, 03/26/2020 - 00:00
Leaders managing their organizations through crisis show seven distinctive capabilities, says John A. Quelch. Call them the seven Cs.by John A. Quelch9439John A. Quelch6684Coronavirus

Free Riding in Loan Approvals: Evidence From SME Lending in Peru

Tue, 03/24/2020 - 00:00
This study shows that competing banks in Peru use one another’s loan approvals as an input into their own approval process. Such “free riding” has great impact on market outcomes and might warrant policy intervention.by Irani Arraiz, Miriam Bruhn, Benjamin N. Roth, Claudia Ruiz-Ortega, and Rodolfo Stucchi9441Benjamin N. Roth1028680Working Paper Summaries

These Coronavirus Heroes Show Us How Crisis Leadership Works

Tue, 03/24/2020 - 00:00
Now is the time for leaders to inspire their organizations to help the world through the COVID-19 crisis. Bill George has a list of authentic leaders who are up to the challenge.by Bill George9440William W. George275677Coronavirus

The Effects of Hierarchy on Learning and Performance in Business Experimentation

Mon, 03/23/2020 - 00:00
Do senior managers help or hurt business experiments? Analyzing a dataset of more than 6,300 experiments on the A/B/n testing platform Optimizely, this study suggests that involving senior executives in experimentation teams can have surprising consequences.by Sourobh Ghosh, Stefan H. Thomke, and Hazjier Pourkhalkhali9442Stefan H. Thomke6566Sourobh Ghosh775963Working Paper Summaries

Product Disasters Can Be Fertile Ground for Innovation

Mon, 03/23/2020 - 00:00
Rather than chilling innovation, product accidents may provide companies an unexpected opportunity to develop new technologies desired by consumers, according to Hong Luo and Alberto Galasso.by Michael Blanding9406Hong Luo601709Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

Fri, 03/20/2020 - 00:00
COVID-19 will put many small businesses on life support. Karen G. Mills, who has been advising policymakers on aid options, offers advice to owners on the brink of financial ruin.by Danielle Kost9438Karen Mills123725Coronavirus

From Sweetheart to Scapegoat: Brand Selfie-Taking Shapes Consumer Behavior

Tue, 03/17/2020 - 00:00
Using a dataset of more than 280,000 user reviews on Yelp, this paper describes a series of eight studies exploring how brand selfie-taking affects consumers’ behavior and sense of connection toward a brand.by Reto Hofstetter, Gabriela Kunath, and Leslie K. John9437Leslie K. John589473Working Paper Summaries

Is There a Winner in Huawei’s Digital Cold War with the US?

Tue, 03/17/2020 - 00:00
Re: William C. Kirby9434William C. Kirby409749Cold Call Podcast

How the Coronavirus Is Already Rewriting the Future of Business

Mon, 03/16/2020 - 00:00
We asked Harvard Business School experts how the COVID-19 pandemic is likely to change business practice.by Dina Gerdeman9436Coronavirus

The Little Understood Problem Confronting Diverse Workplaces

Tue, 03/10/2020 - 00:00
Knitting together a diverse workforce into a common fabric is a difficult challenge for managers—and even more difficult for the workers themselves, say Lakshmi Ramarajan and Erin Reid.by Julia Hanna9433Lakshmi Ramarajan496799Research & Ideas

Impact Investing: A Theory of Financing Social Entrepreneurship

Mon, 03/09/2020 - 00:00
The author provides a formal definition of organizational sustainability and characterizes the situations in which a social enterprise should be sustainable.by Benjamin N. Roth9432Benjamin N. Roth1028680Working Paper Summaries

Warring Algorithms Could Be Driving Up Consumer Prices

Mon, 03/09/2020 - 00:00
Companies increasingly use software to conduct rapid price changes. Alexander MacKay explains why firms might benefit but consumers should be worried.by Kristen Senz9427Alexander J. MacKay879788Research & Ideas

Consumer Protection in an Online World: An Analysis of Occupational Licensing

Fri, 03/06/2020 - 00:00
This paper uses new data collected by a digital platform to study the role of occupational licensing laws on individual choices and market outcomes.by Chiara Farronato, Andrey Fradkin, Bradley Larsen, and Erik Brynjolfsson9431Chiara Farronato775022Working Paper Summaries