Harvard Business School Working Knowledge

How To Be a Digital Platform Leader

Mon, 07/22/2019 - 00:00
The most valuable companies in the world have one thing in common: all are leaders in the platform economy. In a new book, David Yoffie and colleagues identify key strategies and tactics for success on digital platforms.by Martha Lagace9272David B. Yoffie6577Book

Why Do User Communities Matter for Strategy?

Sun, 07/21/2019 - 00:00
Communities of users are shaping the industrial landscape and contributing to the innovations we use every day. The effects of user communities on firms, industries, and society will continue to grow. This article discusses the relationship between user communities and firms to shed light on avenues for future research in business strategy.by Sonali K. Shah and Frank Nagle9271Frank Nagle566431Working Paper Summaries

The Internet of Things Needs a Business Model. Here It Is.

Thu, 07/18/2019 - 00:00
Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that’s all about to change.by Michael Blanding9266Rajiv Lal6497Lessons from the Classroom

Juul's Mission: Convince 1 Billion Smokers to Switch Habits

Tue, 07/16/2019 - 00:00
In his case, JUUL and the Vaping Revolution, Harvard Business School Professor Mike Toffel discusses the controversy surrounding the exponential growth of JUUL vaping products in 2018, in particular the success of its e-cigarettes with teenage high school students who had never smoked.9269Cold Call Podcast

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

Mon, 07/15/2019 - 00:00
Mihir Desai explains how managers can increase their understanding of how finance works. EXCERPT: Three valuation mistakes to avoid.by Dina Gerdeman9270Mihir A. Desai6585Book

Deconstructing 'Customer Experience'

Thu, 07/11/2019 - 00:00
Providing great customer service is no longer confined to just one department. Today it's callled the "customer experience," and everyone in the company is responsible for exceeding expectations.by Sean Silverthorne9268Sharpening Your Skills

Are Paywalls Saving Newspapers?

Mon, 07/08/2019 - 00:00
Newspapers with reputable brands and unique content are finding success behind paywalls. For most papers, however, the future is not so clear, says Doug J. Chung.by Kristen Senz9265Doug J. Chung643341Research & Ideas

Walmart's Workforce of the Future

Sun, 07/07/2019 - 00:00
A recent case study by William Kerr explores Walmart's efforts on workforce makeup and training, digital infrastructure, and automation technology.by Julia Hanna9264William R. Kerr337265HBS Case

The Controversial History of United Fruit

Wed, 07/03/2019 - 00:00
Re: Geoffrey G. Jones9257Geoffrey G. Jones24276Cold Call Podcast

Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices

Tue, 07/02/2019 - 00:00
Using media coverage of over-radiation accidents involving CT scanners, the researchers study the impact of consumers’ risk perception on firm innovation.by Alberto Galasso and Hong Luo9262Hong Luo601709Working Paper Summaries

The Airbnb Lesson for Startups? Success Takes More Than Technology

Mon, 07/01/2019 - 00:00
As investors speculate about the timing of an Airbnb IPO, Thales S. Teixeira discusses the analog tactics and economic conditions that helped catapult the company.by Danielle Kost9258Research & Ideas

Are Super Stretch Goals Only for the Very Young?

Mon, 07/01/2019 - 00:00
Forget about management by objectives. Today's flashy performance motivators are 'super stretch goals,' and they have Silicon Valley buzzing. But can their audacious targets be managed properly? asks James Heskett.by James Heskett9263James L. Heskett6842What Do You Think?

The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training

Sun, 06/30/2019 - 00:00
When sales forces are well managed, firms can induce greater performance from them. For this study, the authors collaborated with a major multinational firm to develop and estimate a dynamic structural model of sales employee responses to various management instruments like compensation, training, and recruiting/termination policies.by Doug J. Chung, Byungyeon Kim, and Byoung G. Park9259Doug J. Chung643341Byungyeon Kim883202Working Paper Summaries

Infrastructure and Finance: Evidence from India's GQ Highway Network

Sat, 06/29/2019 - 00:00
In India, the Golden Quadrilateral highway network connects four major cities. This study of the relationship between the infrastructure project and development of the local financial sector finds that, in districts along and near the GQ, initial levels of financial development shaped how, and where, infrastructure investment could jumpstart real economic activity.by Abhiman Das, Ejaz Ghani, Arti Grover, William R. Kerr, and Ramana Nanda9261Ramana Nanda294193William R. Kerr337265Working Paper Summaries

The Effect of Payment Choices on Online Retail: Evidence from the 2016 Indian Demonetization

Thu, 06/27/2019 - 00:00
Online sellers in many emerging markets are in the early stages of a shift from cash-based payments to digital payments. Findings from this study of a leading Indian online retailer show that firms may enjoy gains from consumer demand on top of operational gains resulting from payment digitization.by Chaithanya Bandi, Toni Moreno, Donald Ngwe, and Zhiji Xu9260Antonio Moreno1029325Donald K. Ngwe737517Working Paper Summaries

Rituals Strengthen Couples. Here’s Why They’re Good For Business, Too

Thu, 06/27/2019 - 00:00
Couples with deliberate rituals feel more satisfied with their relationships, says research by Michael I. Norton and Ximena Garcia-Rada. Can businesses benefit?by Dina Gerdeman9256Michael I. Norton326229Ximena Garcia-Rada776128Research & Ideas

Why the US-China Tariff Standoff Hurts American Companies More

Wed, 06/26/2019 - 00:00
US exporters have been slashing the prices of goods they sell to China to offset higher trade costs, but Chinese exporters are passing those costs to American companies, research by Alberto F. Cavallo says.by Danielle Kost9255Alberto F. Cavallo394129Research & Ideas

In the Platform Economy, Uplift Searches for Better Matches in the Cloud

Tue, 06/25/2019 - 00:00
Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.Re: David B. Yoffie9251David B. Yoffie6577Cold Call Podcast

The Powerful Strategy Tool Companies Should Not Try to Control

Tue, 06/25/2019 - 00:00
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.by Danielle Kost9252Frank Nagle566431Research & Ideas

Migrant Inventors and the Technological Advantage of Nations

Wed, 06/19/2019 - 00:00
This study by Prithwiraj Choudhury and colleagues provides robust econometric evidence for how immigrant inventors shape the innovation dynamics of their receiving countries.by Dany Bahar, Prithwiraj Choudhury, and Hillel Rapoport9250Prithwiraj Choudhury327154Working Paper Summaries